CANCELLATION & REFUND POLICY
Please read our cancellation and refund policy before placing your order.
1) It is a perishable product so there is no return or cancellation of order
2) Product taste, appearance or shape may vary as it is food item. But we will try to give the best of expertise to give you quality products.
3) If you want to change the time of delivery, address or date, you have to contact us 7 hours before delivery time, if it is possible then we will change the delivery date, time or address. Otherwise delivery address, date or time cannot be changed.
4) It is better to have the valid and detailed delivery address so that we can deliver your cake on time without finding any difficulty. If you provide wrong delivery address or wrong contact details we are not responsible to deliver your order. It may possible that the order receiver may not be available on the delivery address or the given order premises is locked. Please make sure that you will have to pay in such circumstances. We understand that sometimes people can be out of home due some reason in that case we will wait for 20 minutes but please make sure that the recipient should be available at the delivery address.
5) Suppose if you put areas that are shown on our website and you put the address that is out of that our service area we reserve rights to cancel your order. You will have to pay all the charges in such circumstances.
6) Re-delivery cannot be possible and you will have to pay all the charges in following circumstances.
Receiver is not available on the given address.
Contact details are wrong like your mobile number or receiver number.
Wrong delivery address.
Receiver is not receiving the phone.
Recipient refused the product.
In case of emergency or non-availability of particular product, delivery can be happen thorough other outlets.
7) For any transaction failure issues where you have been debited and the money is not received by us then kindly approach your bank directly. In case we find a credit in our account we will provide refunds for such transfers within 48 business hours. However not to worry we will make best efforts to support you in recovering your money